You can take a picture of an everyday object like a coin next to the item to display the scale, or you can also take a picture of an extended tape measure to show the exact size. Accept the Return and Move On . Dealing Directly With Buyers About Their Returns Wells is a former writer for The Balance SMB. Generally, problems with one of these elements cause buyers to request a return. He cannot return an item without your acceptance, consent and address in an ebay message. Accept the return before the case times out & provide a label. These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. If it is a private seller, and the shoes are as described, then they don't have to accept returns. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. If there is a dispute, eBay tends to heavily favor the buyer. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. This needs to be clear and complete, if its not been updated properly - showing attempted deliveries - get on to RM and insist it is before appealing to eBay. This and the overly optimistic delivery dates are a hot topic with eBay sellers! If we're asked to step in and help and the item is returned used or damaged, you will not be able to issue a partial refund even if you qualify to issue partial refunds under our seller protections. I recently purchased a new Keurig K450 from a seller on ebay. Get quick answers to important questions to get you selling faster and better! If you buy from a UK registered business seller you do. But what I received was really not as the seller's description, can I ask for a refund and With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. Read The Balance's editorial policies. Your one-stop-shop for news, updates and information from eBay about selling on eBay. So you need to open a dispute now, you have 45 days from purchase. Meaning that there really is no such thing as "No Returns". If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. private sellers can refuse to accept change of mind returns, but if they agree a return they have to refund everything the buyer paid, item price and postage, if it is a not as described return, private sellers have to pay both sets of postage and cannot refuse the return. She operates a virtual assistant business for sellers on eBay. Even if there's nothing wrong with the item eBay will support any claim a buyer invents. On eBay in the UK, their returns policy is in line with the law, but Amazon.co.uk goes further, requiring sellers to accept returns for 30 days from receipt of the item. If it's a new item, make sure all the packaging is intact. However, I've been refused by a business seller, who said they had a No Returns policy. Buyer has refused delivery? The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. When a seller uses NO return policy, eBay assumes the seller does not want the item back. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. The video also provides some solid tips for packing an object securely. However, that does not negate refunds. One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. Including measurements in your descriptions is also very important, especially if you're selling garments. Point out also that the seller had stated - in the listing - that the item location was within Australia. The water reservoir has a huge crack running up and down it that leaks water. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. I list all my items with "No Returns". The real issue with the seller at this point is that they never responded. I sold a shirt on May 10th, posted on May 12th. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. 6,839 Views A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. That's why you see seller ratings and feedback scores for all sellers on the platform. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. Up to 60 days after a transaction is completed, buyers can rate their experience. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. Doesn't matter. When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. If the seller has said they accept returns then they should honour that, but there is nothing in the eBay system that can make the seller refund you for change of mind. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, How to Improve Sales on eBay by Giving Exceptional Service, Understand Cassini to Increase eBay Sales. At least half of the reasons buyers request returns are related to shipping. As you highlight, they had the opportunity to inspect before taking … In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. We do not get a choice in the matter is the blunt answer to the question. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Although there are plans for expansion, the service is currently only available for select brands and limited to handbags. When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. Your odds of the sale being final are not good. Close • Posted by 1 hour ago. Isn't this against eBay policy regardless of a seller's terms on a listing? The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. It does not matter if the seller says NO RETURNS or not. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. Automatic returns. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. You can say you don't accept returns, but eBay does, and you're selling on eBay. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or So your only option would be to open and SNAD, which would not be right as you've agreed that the shoes are the correct size. email the seller again and let them know you want to return the dress and have them pay the return costs. Im a seller on eBay. You get a refund. Check the seller's return policy in the listing to see who is responsible for return postage costs.. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. Take eBay Defects Seriously to Continue Selling, eBay Sellers Beware: Types of Buyer Fraud and How to Report Offenders, 5 Strategies for Reducing Clothing Returns on eBay, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. Search every possible angle in good light for any discoloration, rips, tears, stains, holes, dents, chips, or any other wear and tear. This sort of guidance doesn't apply to all return requests, however. Apply that same level scrutiny to everything you sell, whether it's garments, shoes, jewelry, watches, paintings, posters, or household goods. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. Ebay seller refuses to accept return. So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. State that the seller refuses to provide you with return postage label - and has specifically stated that he/she refuses to pay for your return postage - and that eBay return postage label can't be used as it's not a domestic return. Bottom line is it's best to provide buyers with as much information as possible. 2 min article; Get help if you bought as a guest. If seller has a No Returns policy, it looks like below. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. The Balance Small Business uses cookies to provide you with a great user experience. When that happens, their ability to sell is limited and sometimes restricted. Share best practices, tips, and insights. If they're a business seller, then yes they do. Take some time and read the rules and guidelines, you might need them when you get suspended for not knowing what you agreed to. Ebay will Refund you from the Sellers Account. Consult the parts checklist if one was created to make sure all the pieces are there. Ebay seller refuses to accept return. It arrived today and all I can say is, wow. Check when you have to offer refunds and accept returns. If the item is new and you have a UPC, include it. Give support, share information, and connect with fellow members. You can choose whether to accept returns if a buyer changes their mind about a purchase. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. The Service Metrics are compiled on the 20th of each month. Photos are also an effective way to show the size of an item. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. For “Top-Rated” sellers, the standards are higher at 0.5%. Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. Should I dispute? When i got the phone the display was glitchy and there was a burnt in green line. Thanks. Then hope you receive the correct item back & in good order. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). 4 min article; Check the status of your return or missing item request. It's just as important as writing the listing and taking photos. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. By. You are covered by the eBay Money back Gurantee if you received an item that is not as described in the listing. 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