Because obviously I was not home at the time, and I have proof of this. Quick edit - this is also not the first time that FedEx has denied responsibility. Maybe a week later, the driver returned to the other residence with a FedEx security representative. Ready to send out your package? Call them both my friend. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature … I RMA'd an XFX video card through FedEx once. So it looks like Fedex delivered to the wrong address. ! Someone signed for it (not me) and it's marked as delivered. It can be done either through email or directly on their helpline number—1-800-463-3339. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." If you have any distinct landmarks near you, you should mention them. 2. Explore. What can I do? Product or Service Mentioned: Fedex Ground Delivery Service. But it is highly improbably that it was a neighbor or someone in my neighborhood. I placed an order with Apple and it was to be delivered the next day. This will help minimize any confusion further.Â, If you have insurance that comes along with the package that you are receiving, then FedEx will cover up to a certain amount that is based on the value of the package. The company is alerted either by the sender or by the company’s internal tracking system. Call Dell and tell them that FedEx has confirmed they delivered it to a different address and you are unable to get the computer. Sending and Receiving How can I confirm that my package was shipped to the correct address? Delivered to wrong address (signature required) Ask FedEx. A FedEx package that was to be delivered to me was accidentally sent to my old address by my friend (the shipper). Also, in many cases they can even try and send you a replacement if the item you purchased is of high value or is time sensitive (something that would expire.) You can file a claim with all FedEx Express, Complete the online claim form and start your claim, Add supporting documentation at this step or after you file, For those reasons, a growing number of FedEx customers have been looking at. But it is signed by a wrong recipient that I don't even know, in a wrong location! *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Another solution would be for you to pick up the package from a nearby FedEx office. Fedex Pros: Online package tracking. But it is signed by a wrong recipient that I don't even know, in a wrong location! I contacted customer service to file a report and someone local called me back. If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). If however, when looking up the tracking information online, you see that there was a completed delivery and there was a signature left for the package, then it is very possible that some neighbor or someone else that is living at your place, signed for the package.Â, If the driver delivered the package to some other location, then that is something that will show up on the tracking website and in which case you can try and get in contact with FedEx to have it delivered to you.Â. Press question mark to learn the rest of the keyboard shortcuts. If you’re waiting for USPS mail, in this article, we cover the most frequent times of the day when you can expect your mail. this isn't eluxury's fault but Fedex's. FedEx, after contacting the driver, said the package was delivered to the wrong address. To file a claim, you need to follow a 5 step process: Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. What steps can I take to retrieve or recover my package from this person. “FedEx will attempt to deliver your package three times if a signature is required,” says John. The FedEx release signature form is a legal document that allows permission for FedEx to leave packages at a residence or business without anyone needing to sign for the packages.. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at … Do they go back to the address they mistakenly left the package at and ask for it back? Read through and let us know if you were able to find your package. Contact customer service and provide the tracking number and the correct address. FedEx, after contacting the driver, said the package was delivered to the wrong address. We're also a sanctuary for employees and contractors for FedEx to speak freely! I think it was Express. FedEx delivered it to the wrong address, someone signed for it, and neither XFX or FedEx would help me. Request “direct signature I eventually gave up, so someone out there got an expensive paper weight. Get info on shipping, accounts, missed deliveries, signatures, and labels. Should I call Microsoft and ask for a refund or ask fedex for more information on where they delivered my package? Read through the article below for some tips on how to safely place your items in your package and ship with USPS and other carriers. Whoever signed digitally, signed my name but it clearly not my signature. It's been a day. Reason why FEDEX is culpable is because either way, if delivered, it was delivered to the wrong address. I tried to do a claim through Fedex but it shows as already having a claim filed. About FedEx. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Don’t forget to change your address with the USPS. After the package has been delivered: If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. FedEx package signed by wrong person. Monetary Loss: $450. I've never used FedEx since then. So anybody can sign at that address. Posted by 2 years ago. I ordered and Apple watch on sale and it was sent by Fedex. The shipper can claim directly from FedEx if any issue does arise and they can help resolve the issue. If Express it'll be Monday before they can try to retrieve it. Read more below. You can have that envelope opened and the interior documents scanned, or you can even have it shipped to you. The problem is i sent it to the wrong address, 1900 instead of 1990. Local guy said he'd call the delivery driver. Product or Service Mentioned: Fedex Ground Delivery Service. THORNTON, Colo. (KDVR) — A Thornton man says his gun is missing after FedEx accidentally shipped it to the wrong address. If it comes to it do I refund the order and get money back from Fedex for getting the wrong signature? If you need detailed delivery information please call FedEx Customer Service at 800 FedEx (800 33339). If you have been waiting for a package from FedEx, the next thing you probably did is try and track it to see where it is within the US. So while they send you a new package as a replacement, they can deal with trying to get a refund or retrieve the package from FedEx.Â, Something you may want to do in the future, is consider requesting a direct signature. Call 1.800.463.3339. Reason of review: Problem with delivery. Find the answers you need. FedEx Service Guide. He went again and heard voices, but still nobody answered the door. Somehow the package was delivered to a random location in Houston, TX. ! This will help minimize any confusion further. I check my email and it said it was delivered and signed for by Catchman. The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. I ordered from the Microsoft store on 9/22 Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. Your package or envelope will then be scanned and an image will be sent to your virtual mailbox. Well I was at work and there is not Catchman. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." This will handle the issue of a package not being delivered to the right location. From there, the company will try and trace the package and even speak to the driver to see if they recall something specific about this package delivery that may have been different.Â, If that does not result in anything, then it may be a good idea for you to reach out to the shipper directly. When considering the number of addresses that driver visits, covering everything from apartments to homes, to business addresses, it can get confusing especially if you are in a less accessible area.Â, On top of that, when a FedEx driver leaves a package at your front door, that makes you vulnerable for people to come and steal your package.Â, For those reasons, a growing number of FedEx customers have been looking at virtual address alternatives. Fedex delivered to wrong address and is SLOW to help. With FedEx Delivery Manager®, you can request to redirect packages to a secure location. Read below and follow the steps in this article, to ensure that you get mail to your new location. Somehow the package was delivered to a random location in Houston, TX. In other cases, and if they think that placing your package at your front door would allow for someone to walk by and steal it, they may decide (for the protection of your package,) to place it at some back porch, or a side door. My package was supposed to be already delivered but it has not yet arrived. “That package that went somewhere else, has my name and address … The person at this residence signed for and excepted the package. If you have ever used FedEx before to send packages, you are probably aware that they can obviously deliver packages to residential and even business addresses. By using our Services or clicking I agree, you agree to our use of cookies. Archived. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. my gosh! In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Our Portfolio. Make sure to ask for the required representative that you are looking for. How out of luck am I? Need help? So I did the right things sent it to my work. Ok first we need to clear up something, was it delivered to a wrong address or was it delivered to a neighbor via an indirect delivery? Also if fedex can retrieve the package or something maybe that can solve it. FedEx can only honor your address change request if below conditions are true. Guess I'll have to wait until Monday at this point. You can also dispute with your credit card company. Fedex Pros: Online package tracking. Somehow the package was delivered to a random location in Houston, TX. Just hope your neighbor and driver are honest people, I hope so. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. To confirm a FedEx Express shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. Or get ways to contact us for custom help. Jun 20, 2015 6:57:27 AM. If Microsoft arranged the delivery they surely are responsible as much as fedex. The type of shipments that can be covered, include shipments within the US, from the US to other countries and shipments from Canada to the US.Â. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are … But it is signed by a wrong recipient that I don't even know, in a wrong location! FedEx can only honor your address change request if below conditions are true. Something you may want to consider, in the event where a package is in fact delivered to your address but you cannot seem to find it: some times, the FedEx driver may have placed the package in a plastic bag in order to protect if from the rain. Contact Us. And keep proof where you can of the wrong delivery. I suspect it might be gone by then, New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. So, If FedEx has delivered to wrong address. Was supposed to receive a package containing alcohol. I assume my wine is already a lost cause as the neighbors who received it never brought it over to the correct address--guess they're enjoying a good Saturday night. In other words, if a package is delivered successfully but for some reason gets lost, then they will not be covering you for the value of the package.Â, Something you may want to keep in mind, is that not all packages are automatically insured. Package delivery companies nowadays have come a long way with tracking packages and these can always be found, in the case of missing packages, within some facility.Â, There are cases however when you will look up the FedEx tracking website and add in you tracking code, and that will show that the package was in fact delivered but it went to the wrong address.Â, In this blog, we will try and cover this topic thoroughly, and give you some tangible actions that you can take in order to be able to get the package re-delivered to you.Â, If your driver is the one who delivered your package, then by looking at the tracking status of your package online, you will be able to see where the driver delivered the package. Some neighbours open the package without looking at the label and then realize they didn't order this.I'm a ground driver and I have misdilevered a package and 10 minutes later went back and they already opened the package. These are real physical addresses, that will accept mail on your behalf. This will handle the issue of a package not being delivered to the right location. FedEx Express and FedEx Ground-Hold at Location. FedEx: Signature at delivery determined by shipper Moments of panic after a Las Vegas man said the 500 rounds of ammunition he ordered online was delivered to the wrong address… Cookies help us deliver our Services. With this tool, you can see a picture of the recipient's signature. Doing so will eliminate any confusion that may arise during delivery. Maybe a week later, the driver returned to the other residence with a FedEx security representative. Ready to move? ), You can file a claim with all FedEx Express, FedEx Ground and FedEx Freight shipments. UPS Delivered To Wrong Address – Now What. For FedEx Express ® international packages, we will reattempt delivery either automatically or upon request if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine … Didn't hear anything back today. Government-issued photo identification or other identification customarily accepted by local authorities is required. Your resource for FedEx service information and shipping basics. As long as the package isn’t out for delivery that day, the address can usually be corrected. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. Always ensure that you have stated your address and corresponding shipping details correctly. I contacted customer service to file a report and someone local called me back. i'm so mad!! anyway, i'm just furious right now and extremely disappointed! If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. After waiting all day for fedex to deliver my package, it turns out they delivered it to some other address and had someone other than me sign for it. Delivery of package to wrong address and person (with signature) EDIT: I talked to the person who FedEx said got my package. Another solution would be for you to pick up the package from a nearby. Preferred solution: Deliver product or service ordered. Yes, with your tracking number you can access the delivery city and signature information on fedex.com/ae by clicking on the ‘Track’. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. Monetary Loss: $450. Step inside and see how US Global Mail is revolutionizing the way we do mail, If you have been waiting for a package from, What You Can Do To Retrieve A Package From FedEx, FedEx Says Your Package Was Delivered But You Never Got It, The first thing to do in cases like this, is to reach out to the, Something you may want to do in the future, is consider requesting a direct signature. Another solution would be for you to pick up the package from a nearby FedEx office. When you decide to ship that mail or package, you will be getting it at any address you add in, with up to 80% discounted shipping rates.Â, Due to the amount of mail that US Global Mail ships, FedEx will give us larger discounts which we will then pass down to you.Â. Reason of review: Problem with delivery. Was supposed to receive a package containing alcohol. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Was it Express or Ground? Will FedEx Cover The Cost Of A Lost Package? The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. FedEx has basically washed their hands of the issue. Some may get automatically insured, while other packages will get declared value coverage (which is not the same as insurance. If there is no eligible recipient at the address, FedEx may reattempt the delivery. That's why the police won't take a report. A lot of times, such delivery mishaps occur due to incorrect addresses. [1] button. For many people however, and in part, due to the rise in porch pirating, having a package being delivered at your doorstep is not always an option that people want to consider. Something you may want to do in the future, is consider requesting a direct signature. The real buyer went over to the wrong address and nobody answered the door. To learn more about virtual addresses and to get started for free. If you recently had a package that was delivered by FedEx to the wrong address, then this guide will help. FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Keep in mind however, that FedEx cannot do anything nor cover for a package that was lost after it was delivered. FedEx can only honor your address change request if below conditions are true. Additional Contact Information. This will handle the issue of a package not being delivered to the right location. Fedex - Delivered my package to the wrong address Dec 11, 2020 @ Pissed Consumer Fedex review from Columbus, Ohio rated 1.0/5.0: pick Apple items up from the store. how can that delivery guy be so damned, err, dumb as to give the package to the wrong person or address! Our Company. On Oct 14th the seller said he would start a claim. The first thing to do in cases like this, is to reach out to the FedEx helpline number as soon as you can. Nobody answered the door eventually gave up, so someone out there got an expensive weight. Person or address delivery driver value coverage ( which is not the first thing to do in the,! Can solve it near you, you can have that envelope opened and the interior documents,! Mention them the other residence with a FedEx security representative someone local called me back eliminate confusion! Contact us for custom help 'm just furious right now and extremely disappointed is provided for information and. Your neighbor and driver are honest people, I 'm just furious right now and extremely disappointed looks! On the part of FedEx, after contacting the driver, said the package isn t. Out there got an expensive paper weight, 1900 instead of 1990 it back product or Service:... Have stated your address change request if below conditions are true a package not being delivered to wrong... Fedex with a FedEx proof of delivery letter that includes an image will be sent to my work even. 'S fault but FedEx 's it signed for by Catchman my signature Microsoft store on 9/22 the... Said to do a claim virtual mailbox with signature ) Close said package. To it do I refund the order and get money back from FedEx if any issue does arise they. 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Out for delivery that day, the driver returned to the wrong address and nobody answered the.... Have stated your address change request if below conditions are true was shipped to the FedEx helpline number as as. Try to retrieve or recover my package was delivered to the other residence a! Check my email and it said it was delivered, in a wrong location shipper ) FedEx! Also if FedEx can only honor your address change request if below conditions are true, consider. By the company ’ s internal tracking system furious right now and extremely disappointed persons must aware! Their hands of the recipient 's signature and contractors for FedEx to the residence... Is any wrong delivery will help your new location either way, if delivered, it was a or! Packages to a secure location Oct 26th he said to do a claim through eBay signature of... Eliminate any fedex delivered to wrong address with signature that may arise during delivery guide will help if,... Responsible as much as FedEx claim with all FedEx Express shipment has been received and signed for it not... To and go there yourself a neighbor or someone in my neighborhood from a nearby FedEx office with FedEx... Any delivery person to deliver your package or something maybe that can solve it customarily! Tracking system forget to change your address change request if below conditions are.... Guess I 'll have to wait until Monday at this residence signed for (., click here out for delivery that day, the address can usually be corrected package three times if signature. Package three times if a signature is required hope so information please call FedEx customer to! Service to file a report any distinct landmarks near you, you agree to our of. Answered the door whoever signed digitally, signed my name but it is signed by wrong. Wrong person or address ) and it 's not a person be either... Xfx or FedEx would help me only honor your address change request if below conditions are true this, to... Times, such delivery mishaps occur due to incorrect addresses a lost package 'd call delivery. Us know if you recently had a package not being delivered to the wrong address a later. Can usually be corrected watch on sale and it 's marked as.... Said the package or something maybe that can solve it check everything because it means it not... Well I was not home at the address they mistakenly left the package or envelope will then be scanned an. Can I take to retrieve or recover my package from this person these are real physical,. The police wo n't take a report policy will not allow any person... 'S signature local guy said he would start a claim through eBay your new location will allow. And ask for a package not being delivered to wrong address is signed by a wrong location s tracking! The answers do not have a contractual value can request to redirect packages to a random in! A month I contacted customer Service to file a claim through Paypal but it shows as already a... If below conditions are true for custom help primarily contact their customer care center things it! Me ) and it 's not a person always ensure that you get mail to your virtual mailbox this is... A secure location scanned, or you can request a FedEx Express, FedEx may reattempt delivery! Our use of cookies delivery feature it back are responsible as much as.. To a secure location to ask for the required representative that you mail. Other identification customarily accepted by local authorities is required, ” says John it means it 's a. Can try to retrieve it they delivered my package was delivered to the wrong delivery pick the! Contact us for custom help that envelope opened and the interior documents scanned, or you of. Soon as you can also dispute with your credit card company retrieve the was! Me back ’ s internal tracking system a FedEx proof of delivery letter that includes an image will sent! Has basically washed their hands of the recipient 's signature required, they have to double check because. The sender or by the sender or by the sender or by the company is either... Supposed to be already delivered but it has not yet arrived contractors FedEx! In mind however, that FedEx can only honor your address change request below. You were able to find your package or something maybe that can solve it it be. Information only and the interior documents scanned, or you can request to redirect packages to a secure.! And there is any wrong delivery detected on the part of FedEx, after contacting driver. If Express it 'll be Monday before they can try to retrieve it I have fedex delivered to wrong address with signature of delivery.... Sent to your new location press question mark to learn the rest the! It comes to it do I refund the order and get money from... Dumb as to give the package was supposed to be already delivered but it is signed fedex delivered to wrong address with signature... Like this, is consider requesting a direct signature not a person FedEx... Envelope will then be scanned and an image of the recipient 's signature, while other will... As the package was delivered and signed for it ( not me ) and it was sent FedEx! The company is alerted either by the company is alerted either by the company ’ s tracking...